J&K Bank’s mPay delights people on Eid-ul-Adha

Srinagar, June 16: J&K Bank on Sunday said it recorded an unprecedented transaction volume of Rs 11,567 crore through its various channels over the past seven days.
The bank’s popular mobile app, mPay Delight, has been a standout performer, facilitating transactions worth Rs 5,300 crore, accounting for almost 50 percent of the total volume, the bank said in a statement.
“In addition to this impressive performance, the bank’s UPI transactions reached Rs 3,200 crore during the same period. This marks the second occasion that mPay Delight has achieved a transaction volume of Rs 1,000 crore in a single day, the first being just before Eid-ul-Fitr this April. Furthermore, the bank’s Business Correspondent (BC) Network managed transactions worth Rs 1,000 crore, maintaining uninterrupted service for customers,” the bank said.
With the largest footprint in J&K and Ladakh, the bank has consistently enhanced its digital infrastructure. “The recent integration of mPay Delight with QR Code has further enriched the customer banking experience. These achievements highlight the bank’s dedication to providing hassle-free and reliable digital banking services, it said.
According to the statement, the customers have expressed their appreciation for J&K Bank’s efforts. RJ Nasir took to the social media platform “X” to share his satisfaction: “mPay has managed to delight the customers this Eid. Running flawlessly. Small happiness of daily life, J&K Bank.”
Mohammed Aqib, a fabric shop owner in Chadoora, praised the bank, saying, “J&K Bank has made the lives of customers easy and that of the businessmen also. When digital channels are preferred modes of banking and remain uninterrupted, it truly brings delights.”
Jan Mohammad of Aksa Namkeen echoed these sentiments, stating, “J&K Bank’s system issues are now history. I don’t remember when the last time any of my hundreds of customers had any issue with mPay.”
DGM Mohammad Muzaffar Wani said, “Our digital initiatives have proven their reliability and efficiency, especially during peak times like Eid. The increasing shift of users to digital banking reflects the robustness of our systems and our commitment to excellence. Under the leadership of MD & CEO Mr. Baldev Prakash, our continued investment in technology is meeting and exceeding customer expectations.”
The figures reported pertain exclusively to digital and alternate channels, excluding conventional cash transactions from bank branches.