Rising KashmirRising KashmirRising Kashmir
  • Home
  • Top Stories
  • News
    • Kashmir
    • City
    • Jammu
    • Politics
  • Health
  • Anchor
  • Features
  • Interview
  • Video
Search

Archives

  • May 2025
  • April 2025
  • March 2025
  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022

Categories

  • Anchor
  • Breaking
  • Business
  • City
  • Developing Story
  • Editorial
  • Education
  • Features
  • Health
  • Interview
  • Jammu
  • Jammu and Kashmir News
  • Kashmir
  • Kashmir Tourism
  • Kath Bath
  • National
  • Opinion
  • Politics
  • Sports
  • Technology
  • Top Stories
  • Trending
  • Uncategorized
  • Video
  • Viewpoint
  • World
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Reading: PDD’s defunct call centre leaves consumers powerless
Share
Notification Show More
Font ResizerAa
Rising KashmirRising Kashmir
Font ResizerAa
  • Home
  • Top Stories
  • News
  • Health
  • Anchor
  • Features
  • Interview
  • Video
Search
  • Home
  • Top Stories
  • News
    • Kashmir
    • City
    • Jammu
    • Politics
  • Health
  • Anchor
  • Features
  • Interview
  • Video
Follow US
© 2024. All Rights Reserved.
Rising Kashmir > Blog > Kashmir > PDD’s defunct call centre leaves consumers powerless
Kashmir

PDD’s defunct call centre leaves consumers powerless

Shafat Malik
Last updated: May 24, 2024 12:50 am
Shafat Malik
Published: May 24, 2024
Share
4 Min Read
SHARE

Srinagar, May 23: The Power Development Department (PDD) Kashmir has left its consumers aghast in a state of neglect and frustration, as its consumer care centre has been defunct for several weeks, forcing countless customers to fend for themselves without any support or resolution to their pressing electricity issues.
Inaugurated with much fanfare on December 6, 2020, by Lieutenant Governor J&K Manoj Sinha in presence of then advisor to LG Baseer Ahmad Khan, then Chief Secretary J&K B V R Subramanyam, the call centre was meant to handle grievances related to unscheduled power cuts, sudden transformer damages, and other electricity-related issues.
As per the details available , initially staffed by five customer care agents, the centre quickly became overwhelmed as the volume of complaints surged. Despite the increasing number of calls, the PDD failed to increase its manpower, leading to an alarming rate of abandoned calls.
The data available paints a grim picture of the call centre’s performance. In October 2023, out of 7991 calls, 5602 were abandoned, leaving only 2389 calls answered. November saw a similar trend, with 3339 out of 4754 calls abandoned. December was no better, with 4713 out of 5994 calls unanswered. January recorded the highest abandonment, with 7541 out of 10036 calls going unanswered. February continued the dismal trend, with 3278 out of 4063 calls abandoned.
For the months of March, April, and May (to date), this reporter couldn’t obtain the exact figures. However, the data for these months indicates a similar trend, with more calls abandoned than received. In May, no calls were answered.
The details further reveal that the call centre operates through five toll-free numbers (6006613056, 6006613057, 6006613058, 6006613059, 6006613060), which have been unresponsive for several weeks, leaving customers without any recourse for their electricity-related complaints, causing widespread frustration and helplessness.
One distressed customer told Rising Kashmir that since the installation of smart meters, they have faced multiple issues. “We used to rely on the call centre’s toll-free numbers for resolution, but now those numbers are out of service. It’s as if the PDD has abandoned us.”
Another local resident, while highlighting the difficulties with billing issues, said that they used to call the centre for guidance on resolving their problems. “Now, with the call centre defunct, we are left in the dark, literally and figuratively”, he added.
He said that the PDD’s failure to maintain its consumer care centre is a glaring oversight and a blatant disregard for the needs of its consumers.
The department’s inability to manage its resources and ensure adequate support for its customers is nothing short of shameful, he said.
“PDD should take responsibility, restore the call centre’s operations, and provide the necessary support that we deserve”, he added.
Meanwhile, despite attempts to reach the Principal Secretary, Power Development Department via phone calls and text messages and MD KPDCL through calls, they were not available for comments.

 

 

Waqf Board Chairperson thanks LG Sinha for support
HMPV alert: Mock drills held in J&K’s hospitals to test readiness
Power Woes Eased: Wangath Receiving Station in Gbl set for commissioning
In Budgam’s Riyar village, people blame poor water quality behind jaundice cases
CUK, NIT jointly hold ‘Advertise Your Innovation Contest’

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Whatsapp Whatsapp Copy Link Print
Previous Article Admin declares Dry Days ahead of LS polls in Kulgam
Next Article Iconic, 108ft high Flag Mast unveiled at Kaman Post
Leave a Comment Leave a Comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Stay Connected

1MFollowersLike
262kFollowersFollow
InstagramFollow
234kSubscribersSubscribe
Google NewsFollow

Latest News

Tourism comes to grind halt in Sonamarg after Pahalgam terror attack
Kashmir
May 29, 2025
SKUAST-K to establish advanced reproductive biotechnology centre to enhance animal breeding
Kashmir
May 29, 2025
DC calls for intensified action against drug abuse at NCORD review in Gbl
Kashmir
May 29, 2025
Shikara operators continue to ignore mandatory safety protocols
City
May 29, 2025

Recent Posts

  • Tourism comes to grind halt in Sonamarg after Pahalgam terror attack
  • SKUAST-K to establish advanced reproductive biotechnology centre to enhance animal breeding
  • DC calls for intensified action against drug abuse at NCORD review in Gbl
  • Shikara operators continue to ignore mandatory safety protocols
  • IUST partners with government for building safer J&K

Recent Comments

  1. BASHIR AHMAD BHAT on Poor hotel accommodation, lack of medical facilities irk Kashmiri pilgrims in Saudi Arabia, video goes viral
  2. sree vishnu movies on Pahalgam attack shatters Kashmir’s film tourism revival
  3. SavePlus on AI and Behavioural Analytics in Gaming: Making the World of Gaming Better
  4. Parul on Govt acknowledges faulty streetlights on Narbal-Tangmarg road
  5. dr gora on Women Veterinarians and the Goal of Viksit Bharat

Contact Us

Flat No 7,Press Enclave, Srinagar, 190001
0194 2477887
9971795706
[email protected]
[email protected]

Quick Link

  • E-Paper
  • About Us
  • Contact Us

Top Categories

Stay Connected

1.06MLike
262.5kFollow
InstagramFollow
234.3kSubscribe
WhatsAppFollow
Rising KashmirRising Kashmir
Follow US
© 2025. All Rights Reserved.
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?