SRINAGAR, SEPT 06: In a significant stride towards responsive governance, Dr. Arun Kumar Mehta, the Chief Secretary, inaugurated the ‘e-Daakhil Portal’ for Jammu and Kashmir today.
The ceremony witnessed the presence of esteemed officials, including the Commissioner Secretary of Food, Civil Supplies and Consumer Affairs (FCS&CA), the Deputy Director General of NIC (National Informatics Centre) from New Delhi, and the President of the State Consumer Dispute Redressal Commission, alongside other senior officers.
The ‘e-Daakhil Portal’ is a commendable initiative that empowers consumers to register complaints and appeals related to consumer disputes. This initiative underlines the government’s unwavering commitment to promptly and efficiently address the needs and expectations of the people. The portal is yet another addition to the array of online services that the government has already made available at the fingertips of the citizens.
The primary objective of the ‘e-Daakhil Portal’ is to ensure timely and effective resolution of consumer disputes in the region of Jammu & Kashmir. The government has taken proactive steps by establishing a State Consumer Dispute Redressal Commission, as well as ten District Consumer Dispute Redressal Commissions, all with the consumer’s best interests at heart.
Developed by the Department of Food, Civil Supplies and Consumer Affairs in collaboration with NIC, this portal is part of a series of e-Governance initiatives championed by the J&K government. What sets it apart is its integration with the National Portal, allowing consumers to file and track complaints and appeals from anywhere, anytime. Furthermore, the portal facilitates online payments of any required fees through debit/credit cards or net banking.
In alignment with the government’s commitment to providing inclusive governance, the ‘e-Daakhil Portal’ has been seamlessly integrated with Common Service Centres (CSCs), extending its accessibility to residents in remote and far-flung areas.
