Facilitate people with time-bound services: Transport Comm’r to ARTOs

Jammu, July 05: Transport Commissioner J&K, S Rajinder Singh Tara on Friday took serious note of pending applications for various services and asked ARTOs to strictly adhere to the Public Service Guarantee (PSGA) guidelines to facilitate people with time-bound services as prescribed in the Act.
Singh directed prioritising disposal of all long pending cases related to the fitness of vehicles, saying it plays a significant role in ensuring road safety. He asked the concerned officers to ensure that all applications regarding different services are disposed of in a time-bound and transparent manner.
The Transport Commissioner visited the Regional Transport Officer Jammu to review the service delivery by different sections. During the visit, he inspected all sections including the driving license section, vehicle registration section, transfer of ownership section and fitness board-related services. He saw randomly selected footage of driving skill tests and the fitness of vehicles conducted by different boards.
Regional Transport Officer Pankaj Bhagotra provided comprehensive details regarding the functioning of each section.
Singh instructed RTO Jammu to conduct periodic reviews of the service delivery mechanism so that all applications are timely approved and the applicants avail of the services in a hassle-free and comfortable manner. He directed all concerned ARTOs to ensure that applicants be informed immediately through a system-generated SMS about the deficiency in documents, if any, without unnecessary delay.
Later, the Transport Commissioner inspected the vacant locations adjoining the RTO office and suggested that the same can be utilized for the construction of A.T.S. or some other modern facility. Joint Transport Commissioner J&K Vinay Samotra, Additional Secretary Road Safety Council Paramveer Singh, ARTO HQ, and ARTO (B&P) were also present during the inspection.