New Delhi, July 01: Union Minister of State (Independent Charge) Dr Jitendra Singh on Monday launched a special campaign to redress family pension grievances as part of the 100-day action plan of the Ministry of Personnel, Public Grievances and Pensions.
Dr Jitendra, who is also the minister for Science and Technology, Minister of State (Independent Charge) for Earth Sciences, MoS PMO, Department of Atomic Energy and Department of Space, and MoS Personnel, Public Grievances and Pensions, emphasised that providing ease for pension disbursal is not charity, but a right for senior citizens who have contributed to nation-building.
He highlighted the efforts taken by the department to simplify the pension process, including amending rules to enable divorced daughters to receive family pension and reducing the waiting period for missing employees.
The month-long Special Campaign for timely redressal of Family Pension cases, pending on the CPENGRAMS portal will span over July 01 to 31, 2024. A total of 1,891 family pension related grievances of 46 departments/ministries have been shortlisted for the campaign.
Underling the impact of this campaign he shared that 25 percent of 90,000 grievances/annum registered on CPENGRAMS portal are family pensioners’ grievances. Dr Singh also mentioned the human angle in grievance redressal. “We have a human desk to gather feedback after disposal of grievance,” he said.
The minister stressed the importance of delivering government services at doorsteps through collaboration with India Post and Payments Bank. The campaign aims to benefit women family pensioners, including childless widows, unmarried, and divorced daughters, who will receive a huge relief in grievance redressal of family pensions. He also heard suggestions from pensioners and assured them that their concerns would be addressed at the earliest.
The launch ceremony was attended by V Srinivas, Secretary, DoPPW and DARPG; Dr Nitin Chandra, Secretary, Ex-Serviceman Welfare; S.S. Dubey, CGA; Dr Nitin Agrawal, DG BSF; Dhrubajyoti Sengupta, Joint Secretary (Pensions); and Pravin Raghavendra, Deputy MD, Chief Operations officer SBI.
