Srinagar, Oct 07: Healthy banker-customer relationship is the foundation of our mutual success and through these interactions we listen to you to serve you better and strengthen this bond further.
J&K Bank MD & CEO Baldev Prakash stated this today while chairing a customer-meet – held as part of the Bank’s customer-outreach program to elicit feedback from clients – at Zonal Office (Kathua) in the presence of General Manager & Divisional Head (Jammu) Sunit Kumar, Zonal Head (Kathua) Sanjeev Kumar and other officers of the Bank.
During his interactions with the customers belonging to cross-section of society, MD & CEO further said, “These meetings enable us to apprise you about our initiatives that have been taken in recent past to improve the functioning of the Bank. During the last two years we have performed consistently well and are on trajectory to meet our annual targets. Most importantly, the Bank is in the process of transforming itself into one of the country’s digitally smarter financial institutions in coming times.”
“I feel conversations like these have played a very important role in the achievement of our goals because we are able to incorporate the needs, expectations and grievances as part of customers’ feedback into our plans. And let me tell you that your feedback always helps us not only to serve you better but progress ahead as a healthier financial institution”, he added.
MD & CEO gave a patient hearing to all the participants and assured them of addressing all the discussed issues within the regulatory framework.
Welcoming the participants at the meeting, the Bank’s General Manager & Divisional Head (Jammu) Sunit Kumar highlighted the importance of Bank-Customer communication and underlined the importance of feedback for making Bank’s products and services better to meet the customer expectations.
