Srinagarites decry traffic snarls as e-buses make erratic, unregulated stops

Srinagar, Apr 26: Residents across Srinagar are growing increasingly frustrated with the frequent, unregulated stops made by the city’s smart e-buses. The issue has raised concerns as the buses often stop every few meters, causing significant traffic congestion and leaving commuters struggling to reach their destinations on time.
“Being stuck behind an e-bus is incredibly frustrating,” said Sajad Mir, a regular commuter from Batamaloo. “The buses are so large that they block entire lanes, trapping vehicles behind them for long periods. It’s even worse during peak hours when traffic is already heavy—one bus stopping randomly can bring everything to a standstill.
Introduced as part of the Smart City initiative, the e-bus service was aimed at modernizing the city’s public transportation system with eco-friendly, high-tech buses. While residents acknowledge the positive impact of the service in modernizing the city’s transport network, many argue that the way the buses currently operate mirrors that of traditional buses, undermining the intended purpose of the service.
“The way these buses operate is similar to the old buses that used to stop anywhere to pick up passengers. What’s the point of ‘smart buses’ if they’re just doing the same thing?” said Umar Lone, a resident of Rajbagh.
“While the service offers modern amenities, it’s creating chaos on the roads,” another commuter remarked. “We benefit from it, but it shouldn’t worsen the traffic situation.”
Commuters are also raising concerns about the safety implications of these erratic stops. “These buses stop abruptly without signaling, and such erratic stops can cause accidents. I’ve seen several near-misses,” said Sufiyan Wani, a resident of Bagh-e-Mehtab.
Muzaffar Shah, SSP Traffic Srinagar, acknowledged the problem and assured corrective measures were being implemented. “We have received multiple complaints and are planning additional oversight. Enforcement drives will be conducted to ensure that traffic norms are followed,” he said.
Meanwhile, an e-bus driver explained that the lack of designated stops leaves them with little choice but to stop wherever passengers are waiting. “There is a need for more bus stops. Passengers often wait at random places, so we have to stop where they are,” said Bashir Ahmed, a bus driver.
Responding to these concerns, a senior official from Srinagar Smart City Limited (SSCL), requesting anonymity, stated that plans to expand designated bus stops are already underway. “These stops will streamline operations and improve the experience for both passengers and other commuters,” the official said.
Despite these challenges, the e-bus service has received praise for its modern amenities and reliability. Launched on November 1, 2023, by LG Manoj Sinha, the service — dubbed the “mini metro” of Kashmir — is equipped with ultra-HD dash cameras, accessible stop buttons, and advanced climate control systems tailored for the region’s weather.
The buses have become a significant part of the region’s public transport network. In 2024 alone, they transported over 61 lakh passengers and generated Rs 11 crore in revenue, underscoring their growing role in Kashmir’s transportation system.
However, commuters argue that until proper infrastructure and route discipline are put in place, the full potential of the smart e-bus service will remain untapped.