Srinagar, Nov 25: The Revenue Department has launched a pioneering initiative, ‘Government Process Re-Engineering’ (GPR), aimed at enhancing operational efficiency in online service delivery.
This initiative seeks to optimize government processes and service delivery by prioritizing citizen experience, streamlining processes, eliminating redundant steps, reducing costs and service delivery time, thereby enhancing transparency and alleviating administrative burdens.
As per Government Order number 187- JK (Rev) of 2023 dated 25.11.2023, the department has formed 20 district-level committees/GPR study groups tasked with providing feedback, suggestions, and proposals for GPR of online services within 15 days.
“The GPR, as outlined in the order, necessitates the application of innovative solutions to address existing systemic bottlenecks, going beyond mere improvements to fundamentally examine and propose complete resolutions for existing systems. The objective is to optimize service delivery to citizens,” it said.
It’s worth noting that the Revenue Department has swiftly established an online ecosystem for citizen service delivery, enabling them to access services from the comfort of their homes without physically visiting government offices.
This system, supported by the Public Service Guarantee Act, 2011, has introduced transparency and accountability in revenue service disposal. Despite offering nearly 30 services online in a time-bound manner, public demand persists for the online delivery of additional services.
During the event, Dr. Piyush Singla (IAS), Secretary to the Government Revenue Department, emphasized that the GPR process aims to optimize current service delivery processes and identify gaps for the online onboarding of other services, ensuring transparent and timely delivery.
Acknowledging the ongoing potential for improvement in online service delivery, he highlighted that the initiative will generate feedback from field offices to enhance and expand the system.
The Secretary underscored that this new initiative reflects the government’s commitment to providing hassle-free, transparent services to citizens. It also aims to hold accountable any delays and identify bottlenecks in the service delivery process.
