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Railways launch ‘RailOne’ awareness drive across Jammu

  • RK News By RK News
  • Comments 0
  • 11 Apr 2026

· 21-day campaign promotes digital ticketing, passenger-friendly services

Jammu, Apr 10: Railways launched a 21-day ‘RailOne’ awareness drive across Jammu Division since April 6 to promote digital ticketing and passenger-friendly services, to enhance convenience, transparency, and incentives under the guidance of Senior Divisional Commercial Manager Uchit Singhal.

 

This campaign is being conducted as a public awareness drive highlighting the utility of the 'RailOne' app across all major and key railway stations falling under the Jammu Division, including Pathankot Cantt, Pathankot City, Jammu, Shri Mata Vaishno Devi Katra, and Srinagar.

 

The campaign is also being organized within colleges and universities across Jammu, where railway representatives are engaging with students and faculty members to apprise them of the benefits and utility of the 'RailOne' app.

 

The campaign aims to familiarize rail passengers with the various railway services available on a single platform, thereby making their journeys smoother, safer, and technologically more robust.

 

Regarding the active implementation of this campaign, employees from the Railway's Commercial Department have been stationed at various stations to engage directly with passengers, providing them with detailed explanations regarding the utility and features of the 'RailOne' app.

 

Dicated 'RailOne' app awareness camps have also been set up at various railway stations. This campaign was not limited merely to providing information; rather, railway staff actively assisted passengers by helping them download and install the 'Railone' app on their mobile phones.

 

Elderly passengers and those less familiar with technology were guided through the app's interface and registration process in simple, easy-to-understand language, ensuring they could utilize it independently in the future.

 

Key features of the 'Railone’ app highlighted to passengers included the fact that they no longer need to maintain separate applications for various railway services. Accurate information regarding current train status, PNR inquiries, and coach positions.

 

The utility of the app for obtaining immediate resolutions to any issues related to cleanliness, water availability, or security encountered during the journey.

 

The facility to book both unreserved and reserved tickets, as well as the option to order meals through e-catering services.

 

Singhal stated, "Our objective is to extend every digital railway service to the last-mile passenger. The 'Railone' app serves as a digital companion for travelers. Given the substantial influx of tourists and pilgrims in Jammu Division, this app is set to prove a milestone in streamlining their travel experiences."

 

Passengers have warmly welcomed the Railways’ initiative, with travelers at stations like Katra, Jammu, Srinagar, and Pathankot saying staff assistance in installing the RailOne app has made it easier to access journey information and plan ahead. They also urged the Railways to expand awareness so more passengers can benefit from the app’s features.

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