Jammu, March 10: Appreciating the digital interventions made by the Registration Department in promoting citizen-centric and hassle-free registrations, Secretary Revenue, Dr Piyush Singla, has asked the department to adopt best practices from other States/UTs to ensure assured service delivery to the citizens with minimum human interface.
Speaking at the maiden review meeting of the Registration Department, the Secretary stressed the importance of putting in place a robust technical support system of professionals at the central level for attending to development, capacity and enhancement issues of the NGDRS application besides its implementation, maintenance and sustainability. He called for roping in DIOs of NIC at the district headquarters in consultation with SDU, NIC Pune who could be instrumental in addressing the local issues of Sub-Registrars at district headquarters/ Sub Divisional level as per requirement.
Dr Singla took a comprehensive review of the registration scenario and the new initiatives being implemented by the Registration Department. IGR J&K, AIGRK/J. the officers of the Revenue Department, District Registrars and Sub Registrars attended the meeting both in person and virtually. The meeting deliberated on various aspects of document registration from slot booking to the acceptance of the document on the NGDRS portal.
IGR J&K and his team of officers gave a detailed presentation on the registration and revenue collections, the potential of the department, initiatives undertaken, and facilities available in the Sub Registrar offices in the form of equipment, and machinery.
A separate presentation was given on the NGDRS portal, its existing workflow and linkages with various portals like SHCIL, LRIS, RAS, e-GRAS, JK Bank, PAN, Digi-Locker, etc and further improvements/interventions required.
The Secretary Revenue also highlighted the importance of a dedicated helpline/call centre exclusively of the Registration Department to address the grievances of the public and respond to queries of officers/officials. He desired that a chatbot be positioned on the departmental website to respond to the queries of the general public.
