The restoration of One Time Password (OTP) and automated message services on postpaid mobiles has brought a much-needed relief to the people who were struggling to carry on their daily work due to its ban for the past four months.
The suspension of SMS service has caused a lot of inconvenience for common people in terms of getting an update about the status of their bank accounts, electricity bills and different mobile service plans.
However, the authorities on Tuesday evening communicated to all cellular companies to restore the OTP and automated message services on postpaid mobiles so that people could receive important updates while making any automated transactions.
Even though the government-owned Bharatiya Sanchar Nigam Limited (BSNL) has restored the OTP and automated message services on Tuesday, rest of the cellular companies have also initiated the process.
An Airtel official confirmed to Rising Kashmir that they had received the communication from the authorities to restore the OTP and automated message services.
"We got an email and a phone call from the ‘Cargo Police Station’ to restore the service and we are initiating the process,” the official said.
Officials from Jio and Vodafone also said they were restoring the OTP and automated message services after getting a nod from the administration.
On August 4 night authorities suspended all communication lines across the Valley to “prevent any law and order situation” in response to the Government of India’s decision of abrogation of Article 370.
On October 12, authorities resumed postpaid mobile services but SMS and internet remained suspended.
Meanwhile, commoners have heaved a sigh of relief after the restoration of OTP and automated message services.
Manzoor Hafiz of Hyderpora, Srinagar said the restoration of OTP and automated message services had brought the much-needed relief to the people to carry on with their daily business activities.
“It’s a welcome move. Now, at least, we can get the frequent information about our bank accounts,” Hafiz said.
On November 29, Rising Kashmir carried a story about the inconvenience people were facing in absence of SMS services.
The students also welcomed the restoration of OTP and automated message services in the Valley.
"It will be a big relief to get OTP and automated message services on our phones while registering for the professional entrance examinations online," they said.
On December 4, Lieutenant Governor G C Murmu said internet services would be restored in Kashmir in phases once the situation turns “more normal”.
However, the Lieutenant Governor gave no timeline for the restoration of internet services.