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New software installation by J&K Bank leaves consumers in lurch

Consumers of Jammu and Kashmir Bank Ltd. across Kashmir valley Monday complained of defunct online services and appealed authorities to look into the matter at the earliest.

Post by JC Online Desk on Monday, June 13, 2022

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Consumers of Jammu and Kashmir Bank Ltd. across Kashmir valley Monday complained of defunct online services and appealed authorities to look into the matter at the earliest.

Earlier several consumers complained that transactions and other procedures have got affected in all branches of Jammu and Kashmir bank, leaving consumers to suffer badly.

As per consumers the transactions through the cheques have got affected as the cheques not being accepted at several branches of J&K Bank. They also said besides the online services including money transfer through mPay was also non-operational from days intermittently.

When contacted the official said, “We are on it and the efforts are going to restore the services as quickly as possible,” he said.

Pertinently, the bank had sent a prior SMS to the general people in which it was conveyed that a major system upgrade scheduled this month may lead to temporary disruption of services.

“Due to major system upgrade scheduled in this month there may be temporary disruption of services. We solicit your cooperation & request you to bear with us. JK BANK,” the SMS read.

A top JK Bank official told KNO that new system softwarw will be user friendly and once operational, it will save time of customers. "New system will be operational soon," he said.

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