‘Grievance Redressal–Cum-Awareness Week’ concludes in Jammu
Post by on Thursday, March 17, 2022
Jammu, March 16: Grievance redressal-cum-awareness week organised by G.P Fund Moving Civil Secretariat to redress the Grievances of the G.P Fund subscribers/Ex-subscribers and SLI insurants and to sensitize the subscribers about the various e-services provided by the J&K Funds organization, concluded here the other day.
The J&K Funds organisation observed the week long Grievance redressal cum awareness drive from 9th of March to 15th of March, 2022 across all the District Fund offices and Moving Offices across the Union Territory of J&K.
Director General J&K Funds organization, Pervaiz Sajad issued directions for redressing the grievances of the Subscribers during the week and Publicizing the event though print and electronic media.
During the Grievance redressal-cum-awareness week, the Subscribers/Ex-subscribers of Civil Secretariat, J&K and other Moving offices registered their Grievances by personally visiting the office of Accounts officer, G.P Fund Civil secretariat, J&K.
The subscribers/SLI Insurants also registered their Grievances on the official e-mail Id provided for the Purpose.
A dedicated cell of the officials of G.P. Fund Civil Secretariat, J&K also attended to the phone calls on a daily basis for registration of Grievances of the subscribers through dedicated Mobile Numbers provided for the purpose.
All the Grievances received during the week were disposed of on the same day/next day.
On the spot redress of the Grievances of the subscribers were also made regarding providing of SMS alert Service to the unregistered subscribers, Status of FR Cases, Settlement of SLI Maturity Claims ,Providing Status of adjustment of Inward T.E.s, Issuance of Annual Account Statement, Incorrect G.P. Fund Codes.
Further, the Grievances regarding the transfer of G.P Fund Balance prior to 03/2021 of the in-operative subscribers of G.P Fund Moving Civil Secretariat J&K, the subscribers were informed that more than 700 T.E.s conditionally in shape of Ledger cards have been prepared and are being forwarded to the concerned Fund offices where the subscribers are currently active.